At Antonioli.org, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) for a refund or exchange, subject to the following terms and conditions:
Eligibility for Returns:
Timeframe: You have 30 days from the date of delivery to initiate a return.
Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact. Any items that show signs of wear, alteration, or damage will not be accepted.
Exclusions: Certain items are not eligible for return, including: underwear, swimwear, pierced jewelry, and items marked as final sale.
How to Initiate a Return:
Contact Us: To initiate a return, please contact our customer support team at returns@antonioli.org with your order number and the reason for the return.
Return Authorization: We will provide you with a return authorization number (RA#) and instructions on how to return the item(s).
Packaging: Pack the item(s) securely in the original packaging, if possible. Include the packing slip or a copy of your order confirmation.
Shipping: Ship the item(s) to the address provided in the return instructions. You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).
Refund Process:
Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet our return eligibility criteria.
Refund Approval: If the return is approved, we will process your refund to the original method of payment within 7-10 business days.
Refund Amount: The refund amount will include the purchase price of the item(s), excluding any original shipping charges. If you received free shipping on your order, the actual cost of shipping may be deducted from your refund.
Notification: We will notify you via email once your refund has been processed.
Exchanges:
Availability: Exchanges are subject to product availability. If the item you requested for exchange is not available, we will issue a refund instead.
Process: To exchange an item, follow the return process outlined above. Indicate that you would like to exchange the item for a different size, color, or style. Once we receive your return, we will ship the new item to you, provided it is in stock.
Damaged or Defective Items:
Reporting: If you receive a damaged or defective item, please contact us immediately at support@antonioli.org with photos of the damage or defect.
Resolution: We will work with you to resolve the issue, which may include a replacement, repair, or refund.
Return Shipping Costs:
Responsibility: You are responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).
Recommendations: We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.
Contact Us:
If you have any questions or concerns about our refund and return policy, please contact us at: returns@antonioli.org
